AGCO Corporation, the brand owner of massey ferguson tractors for sale, has expanded to an enterprise license for SOURCE, the latest range of support software from support provider 4CS. The purchase means owners of massey tractors now have access to an intergrated global network of support, enabling problems to be solved faster and more efficiently.
AGCO Corporation is one of the world's largest manufacturers and distributors of agricultural equipment, through a global distribution network of more than 3200 independent dealer/distributor locations in over 140 countries. AGCO's products, aside from Massey Ferguson, include Valtra, Challenger and Fendt.
The parent company of massey tractors have achieved their major market share positions in the world's key agricultural markets by their strong focus on customer service, leading edge technology and an independent dealer network.
AGCO's innovative products continuously receive recognition and awards at international exhibitions, but they say their most coveted award is the recognition of their wide-range of products by farmers and dealers across the globe. Now customers who have bought massey ferguson tractors for sale will be better supported than ever.
The 4CS Customer Lifecycle Management applications provide collaborative service solutions that enable businesses to meet changing needs throughout the customer's life, concentrating on the post-sale or aftermarket stages.
4CS iSupport software helps increase retention of customers by providing "a single point of access to all relevant information and applications in a personalized environment." iSupport is made up of four modules consisting of a Contact Center, Service Dispatch, Service Knowledge Base, Support Center, and Reporting & Analysis.
Adrian Powell, Director Global Technical Projects for AGCO, said, "Resolving issues quicker results in reduced costs for dealers, reduced downtime for customers, and an overall improved satisfaction level with all concerned. Improved communication improves efficiencies and customer satisfaction, which is instrumental for sales growth. Overall profitability is positively impacted through the reduction of warranty costs and improved sales."
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